Yes. Creating an account, posting a profile or an ad, browsing and leaving reviews are all free. You only pay for tokens when you want to see someone’s phone number and email.

No. Nannyz is a noticeboard where families and sitters find each other. We don’t employ sitters, set rates or arrange jobs. The arrangement you make is between you and the other person.

Profiles and ads stay live for 3 months. After that they expire automatically, and you can repost from your Dashboard. Families can also mark an ad as “Position filled” at any time.

Yes. Sitters keep one profile and can add services such as pet sitting, elder care or house sitting from their Dashboard. Families can post more than one ad: use “Duplicate Ad” on your Dashboard to start a new ad from an existing one.

A token unlocks the phone number and email on one profile or ad. Once you’ve unlocked it, you can see those details again at no extra cost.

10 tokens for S$20, or 20 tokens for S$30 (save 25%) (S$2 each). Prices are in Singapore dollars. There are no subscriptions.

No, tokens never expire.

By card on the Buy Tokens page. Payments are processed securely by Stripe, and we never see your card details. You’ll get an emailed receipt.

We don’t refund tokens if you change your mind, but if an unlock doesn’t work because of a problem on our side, tell us and we’ll give the token back. This doesn’t affect your rights under Singapore consumer protection law. See our Terms of Use.

Families can unlock sitters’ profiles, and sitters can unlock families’ ads.

Our team has looked at the person’s NRIC, passport or driver’s licence and checked it matches their name. It isn’t a background check. ID documents are never shown to other members and are deleted as soon as we have checked them.

After one of you unlocks the other’s details, you’re both invited by email to leave a review. Reviews are revealed together once both of you have written one, or when the review window closes, so nobody can see the other’s review first. Reviews are checked before they’re published.

Sitters can invite families they cared for before joining Nannyz to write a short reference. References are shown separately from reviews and labelled as references.

Use the “Report this ad” link at the bottom of the ad. Our team reviews every report. If a child is in danger, call 999 (Police) or 995 (ambulance).

Only members who spend a token to unlock your profile or ad. We email you each time that happens. Your street address is never shown; your profile or ad shows your general area and an approximate map marker.

Go to your Dashboard > My Profile, where you can edit your profile or ad, duplicate an ad, or mark it as filled so it no longer appears in search.

Click “Login / Sign Up”, then “Forgot password?”, and we’ll email you a link to set a new one.

Go to your Dashboard > Account Settings > Delete my account. We’ll email you a link to confirm. This permanently deletes your account, ads and photos.

See our Privacy Policy. In short: we use it to run Nannyz, we don’t sell it to advertisers, and you can ask us for a copy or to delete it.